Shipping and Delivery Policy

1. Introduction

This Shipping and Delivery Policy outlines howHamouVisions delivers digital icon products ("Icons") to customers after purchase. Since our products are digital in nature, traditional shipping methods do not apply. Instead, we provide electronic delivery of our Icons.

2. Digital Delivery

All HamouVisions products are delivered electronically. We do not offer physical shipping of any products. After completing your purchase, you will receive access to download your Icons through one or more of the following methods:

• Immediate download from our website;
• Download links sent to your registered email address;
• Access through your account on our website.

3. Delivery Timeframe

In most cases, delivery of our Icons is immediate or within minutes of completing your purchase. However, in some cases, there may be a delay of up to 24 hours due to payment processing, verification, or technical issues.

If you have not received your download links or access to your purchased Icons within 24 hours, please contact our customer support team atrhanbouhamou724@gmail.com

4. Delivery Confirmation

Upon successful purchase, you will receive an order confirmation email that includes:

• Your order number;
• A summary of your purchase;
• Instructions for accessing your Icons;
• Download links (if applicable);
• Information about your license terms.

Please save this email for future reference. You may need it to access your Icons again or to contact customer support.

5. Download Access Period

You will have access to download your purchased Icons for a period of at least 12 months from the date of purchase. After this period, we may archive older purchases, but you can still request access to your Icons by contacting our customer support team.

We recommend downloading and backing up your Icons promptly after purchase to ensure you have continuous access to them.

6. File Formats

Our Icons are delivered in the following file formats:

• SVG (Scalable Vector Graphics) - Editable vector format;
• PNG (Portable Network Graphics) - Raster format with transparency;
• Figma files - For use with Figma design software;
• AI (Adobe Illustrator) - For use with Adobe Illustrator (available with Professional, Business, and Enterprise licenses only);
• PDF - For use in documents and presentations.

The specific file formats included with your purchase depend on the license type you have purchased.

7. System Requirements

To access and use our Icons, you will need:

• A modern web browser (Chrome, Firefox, Safari, Edge) for downloading the Icons;
• An internet connection with sufficient bandwidth for downloading;
• Appropriate software for viewing and editing the Icons (e.g., a vector editing program for SVG files, Figma for Figma files);
• Sufficient storage space on your device for the downloaded files.

8. Download Issues

If you experience any issues downloading your Icons, please try the following troubleshooting steps:

1. Check your internet connection;
2. Try using a different web browser;
3. Clear your browser's cache and cookies;
4. Disable any download blockers or security software that might be interfering;
5. Try downloading from a different device.

If you continue to experience issues, please contact our customer support team at rhanbouhamou724@gmail.com with your order number and a description of the problem.

9. Redownloading

You can redownload your purchased Icons at any time during the download access period by logging into your account on our website and accessing your purchase history. If you cannot access your account or if your download access period has expired, please contact our customer support team for assistance.

10. Updates and Revisions

If we release updates or revisions to the Icons you have purchased, you will be notified by email. The availability of updates depends on your license type:

• Starter License: Minor updates only;
• Professional License: Minor and major updates for 6 months;
• Business License: Minor and major updates for 12 months;
• Enterprise License: Minor and major updates for the duration of the license.

11. Delivery to Multiple Users

If your license allows for multiple users (e.g., Professional, Business, or Enterprise licenses), you can share the Icons with the authorized number of users within your organization. However, you are responsible for ensuring that all users comply with the terms of the License Agreement.

We do not provide separate delivery or access for each user. It is your responsibility to distribute the Icons to authorized users within your organization.

12. Changes to This Policy

We reserve the right to modify this Shipping and Delivery Policy at any time. If we make material changes to this Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.

13. Contact Information

If you have any questions about this Shipping and Delivery Policy or if you need assistance with downloading your Icons, please contact our customer support team at:

Email: rhanbouhamou724@gmail.com
Subject: Delivery Inquiry